Field Service Engineers

Our Service teams are dedicated to maintaining life-saving medical equipment. Could you become one of our highly-rated Field Engineers (FEs)? Our FEs work on our most advanced equipment and are responsible for meeting the daily service repair needs of medical device equipment and driving customer satisfaction through Service Excellence.

Responsibilities include:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Field Modification Instruction.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Managing vendors' service delivery processes in compliance with GE Healthcare policies. Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• May include training of clinical staff on designated equipment.

Qualifications Needed:

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.

Interested?

To view current openings, select "Search Jobs" and type "Field Engineer" in the keyword field.

Biomedical Technicians

Biomedical Technicians work at our largest hospital customer sites to evaluate, diagnose, perform repair and planned maintenance (PM) on customer's basic biomedical equipment. This is a great role to learn the healthcare business and to grow your repair and maintenance skills.

Responsibilities include:

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety, and environmental inspections and maintain effective customer relations.
• Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation. Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction.
• As instructed, implement GE / customer facility contract, supporting business goals and objectives. May assist more and less experienced technicians on basic and more complex repairs/resolution respectively.
• Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
• When trained, share on-call / pager responsibility.
• Document all repair actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction.
• Meet Health and Human Services, Environment Health and Safety requirements and/or all other applicable regulatory requirements.

 Qualifications Needed:

• Minimum High School Diploma/GED required AND one of the following:
• Minimum of one-year military experience or other equivalent formal training in maintaining electronics, electromechanical or medical equipment.
• Minimum of an Associates degree in Electronics or Mechanical Principles.

Interested?

To view current openings, select "Search Jobs" and type "Biomedical Technician" in the keyword field.

For more information, view this video: