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Service Agreements

Optimize the performance of your clinical assets with AssurePoint* Service Agreements.

Get the solutions you need to maximize uptime, promote clinical excellence, and encourage workflow efficiency with GE Healthcare AssurePoint Service agreements. This suite of maintenance offerings is designed to help you make the most of your clinical assets. Management features help you control risk, address changing regulatory and accreditation requirements, and meet your budget objectives without compromise.

Essentials
Speed
Assurance
Evolution
Americas Service Contact Numbers

Essentials

Straight to the Point

AssurePoint* Standard provides essential maintenance services you can depend on for effective and efficient patient care. AssurePoint Standard service provides:

A fast, local response from our large service force, deployed strategically to help you maintain high uptime and equipment availability.
Dependable results from highly trained field engineers who maintain and repair your equipment with precision and speed — every time.
Easy access to technical support, so equipment issues can be managed effectively as they arise.
Authentic GE parts, so you'll receive the right revision for your equipment.
24x7 remote diagnosis and repair¹ to identify performance issues sooner and resolve them faster. Through our proprietary technology, we can link to your critical clinical assets and deliver tools that help you avoid unplanned downtime.

AssurePoint Planned Maintenance agreement provides scheduled maintenance for the selected products. On-site Preventive Maintenance appointments are offered in your choice of 8-5 or 8-9 coverage for the selected care area. Planned maintenance appointments can help prevent costly repairs, increase availability of equipment, and assure patient safety.

1. See terms and conditions of the offering for further details. Only available on certain products.

Speed

A Turning Point in Productivity

AssurePoint* Rapid offers responsive-service features that help you avoid unplanned downtime and optimize access to your critical clinical systems, including:

High equipment uptime so you can schedule and care for patients with more confidence.
Quick problem resolution with priority technical support, fast access to critical parts, and timely on-site service response that minimizes unplanned downtime.
Proactive support to resolve many issues before they degrade equipment performance, using our remote and proactive service technologies.
Clinical excellence with on-demand remote applications support.

Assurance

A Higher Point of Performance

AssurePoint* Performance provides:

Web-based asset management¹ offering easy access to the vital operations and performance information you need to optimize your operations.
Operational and clinical informatics¹ on your equipment to:
- Improve asset utilization with valuable information on throughput and procedure mix.
- Control capital outlays by determining the appropriate timing for equipment upgrades.
In concert with West Physics Consulting, GE can provide comprehensive American College of Radiology (ACR) accreditation support for hospitals and outpatient facilities nationwide. Our advanced capabilities can help you achieve accreditation for your GE imaging devices – and then reliably maintain it.
TiP Lifecycle Clinical Training support, a comprehensive portfolio of annual customized, long-term training solutions spread over the lifecycle of the equipment.
24x7 remote diagnosis and repair¹ to identify performance issues sooner and resolve them faster. Our comprehensive remote support – with 200+ dedicated online experts – delivers the results you need. Through our proprietary technology, we can link to your critical clinical assets and deliver tools that help you avoid unplanned downtime.

1. See terms and conditions of the offering for further details. Only available on certain products.

Evolution

Fast Forward with Confidence

AssurePoint* Advance. Staying at the leading edge of patient care is critical to your forward-thinking institution. You want access to resources that will keep your capabilities on an upward trajectory. This agreement covers all applicable hardware on contract for selected care area. Offering available in your choice of 8-5, 8-9 and 24/7 coverage.

Software Continuum.¹ Software upgrades as they become available during the contract term.

Refresh.¹One-time hardware and/or software upgrade at the beginning of the service contract.

24/7 Remote Diagnosis and Repair to identify performance issues sooner and resolve them faster. Our comprehensive remote support - with 200+ dedicated online experts - delivers the results you need.

Upgrades to your imaging devices need to be matched with appropriate applications training for your staff in order to achieive maximum clinical benefit.

With AssurePoint Advance, upgrade costs are rolled into your service agreement, making budgeting more predictable and manageable.

1. See terms and conditions of the offering for further details. Only available on certain products.