Healthcare IT Support

Even the best systems encounter problems.

Achieving 100% uptime is an ambitious goal, especially when on your own. Having a partner that can quickly solve an issue or restore interrupted service is critical to managing internal expectations and maintaining high utilization. Lean on our Support specialists to help reduce unplanned downtime, promote resilience, and enhance usability throughout your IT system's lifecycle.

Visit the Healthcare IT Service Portal for quick access to product documentation, e-Service support, education resources, and user communities. For immediate access to one of our support specialists, click on the tab below called “Contact Support.”

Healthcare IT Support

Service Portal Access

The Healthcare IT Service Portal  is designed to help you access and share information quickly.

  • A single access point for all your Healthcare IT support needs, including eService, education resources, and the project management portal.  
  • An information hub for access to product reference materials and trending industry news, as well as announcements on scheduled events and product updates.  
  • An interactive collaboration community, where you can gain insights into key topics and share best practices with other Centricity users and GE Healthcare service employees. 

Click here to access the Service Portal.   

Have a question about the Service Portal?  Help and Feedback

Contact Support

Centricity Business  
     East Region (Boston, MA Office) 1-617-519-2222
     Northeast Region (Burlington, VT Office) 1-802-859-6660
     West Region-(Barrington, IL Office) 1-800-362-6302
     West Region-(Plano, TX Office) 1-972-295-7666
Centricity Cardiology 1-855-762-6650, option 4
Centricity EDI Services (eCommerce) 1-800-860-9929
Centricity EMR 1-888-436-8491, option 2 (if clinic down, dial x7 after option 2)
Centricity Enterprise 1-877-946-2277
Centricity Group Management 1-888-436-8491, option 3
Centricity PACS 1-855-762-6650, option 1
Centricity PACS-IW 1-855-762-6650, option 6
Centricity Perinatal 1-800-433-2009, option 1
Centricity Perioperative 1-800-433-2009, option 4, then option 1
Centricity Practice Solution 1-888-436-8491, option 1
Centricity RIS-IC 1-855-762-6650, option 2
Omnyx Integrated Digital Pathology 1-877-711-6147



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