Ambulatory Care – IMA Healthcare of Fargo, ND
This practice of less than 10 doctors has been using Centricity Practice Solution for nearly 10 years. Frustrated by the number of clicks and keystrokes required of their physicians, the practice implemented modular templates with user check functionality. This made it easier to access important information like the lab results needed to make the right patient clinical diagnoses and complete tasks like printing patient instruction forms, orders, follow-up visits and tests.
Their results have been impressive. For example, using the common diagnosis of Acute Diverticulitis, the customer has reduced clicks by up to 80% as well as making it easier to find patient information. In addition, the practice went one step further and involved clinicians in the design of their own clinical cockpit that helped bring back the feeling of ownership and buy-in from their doctors, physician assistants, and nurse practitioners.
Large Ambulatory Care - Greater Lawrence Family Health Center from Methuen, MA
One of the challenges facing primary care clinicians is the ever-increasing list of requirements like changes in treatment and preventive care guidelines, which can make it difficult to make the best clinical decisions for patients. This practice of more than 56,000 enrolled patients, more than 600 employees and 92 physicians had previously been using manual processes in pre-visit planning.
They had no assistive way to help with clinical diagnosis and as a result clinicians and staff frequently missing opportunities for simple intervention. Then they implemented a Dynamic Clinical Decision Support engine to flexibly define, queue and activate passive and active reminders at multiple points in the care cycle. These reminders are appropriately timed, role-directed, prioritized, and sensitive to patient demographics, medical problems, medications, immunizations and more.
The results have been exciting. Improved care at the right time for patients in areas of Asthma Control and Depression, just to name a few.
Financial Management - Ortho Northeast in Fort Wayne, Indiana
This specialty group practice was founded in 1962. It is northeast Indiana’s premier orthopedic center with an impressive roster of board-certified physicians, qualified medical employees and 13 satellite clinics. Their challenge was to find a solution to help ensure all third-party payers were paying the proper rate for every covered service, independent of who performed the service, where it was provided, and who the payer was. A complex problem, but made easier with Centricity Practice Management.
At the time they began this project they were providing over 800 visits per day that were paid through over a dozen different contracts. Their solution was to use the tables of claim data within Centricity Practice Management to spot trends of underpayments using an automated process so that underpayments could be corrected quickly.
The results so far have been extraordinary. Today their management team receives a dashboard indicating the line items underpaid per payer, per code and the amount in disputed. And they have successfully improved their collections by more $100,000 in their first year of implementation.
Enterprise Imaging - Brigham and Women’s Hospital
This global healthcare leader is based right here in Boston and has been the site of pioneering breakthroughs that have helped improved lives around the world. A major teaching hospital, it also includes 150 outpatient practices with over 1,200 physicians, and serves patients from new England, throughout the United States, and from 120 countries around the world.
A long-time GE Enterprise Imaging customer, they wanted to improve care by enabling consistent, consolidated image access for their care team using their EPIC EMR, while reducing replication and inefficiencies within their IT infrastructure.
Brigham and Women’s chose the GE Centricity Zero Footprint Viewer to image-enable their EMR. And because the Centricity zero footprint viewer requires no local installation, they have realized an 82% increase in clinical user access with an 90% reduction in time to access their library of 10 million prior images from long term storage. All this helps their clinical team with better access to more complete patient image histories.
Workforce Management – Children's Healthcare of Atlanta
This large healthcare provider cares for children under the age of 21. They serve nearly 1 million patients every year in Atlanta, GA. Serving these many patients is a sizable portion of their overall operating budget. Staff and labor expenses run in the millions.
They were using multiple systems to deploy staff which was an inefficient way to meet financial targets. They relied heavily on overtime, agency and incentive pay. There were patient satisfaction challenges, especially for hospitalized and urgent care patients, and quality and safety challenges effected work/life balance for staff.
But the situation changed dramatically when they implemented GE’s Staffing & Scheduling and Time & Attendance solution. They were better able to match clinical staff to patient needs in each department at all locations, while facilitating enterprise-wide uniformity.
The result --- a $4 million decrease in incentive pay in the first seven years with a continued yearly decline; a 2% reduction in overtime for all units; and significantly reduced traveler use. They saved 1.1 million staff hours over 8 ½ years.
The Centricity STAR Customer of the Year - University of Vermont Medical Center from Burlington VT
With the increasing number of patients with high deductible health plans, this customer was finding it more challenging to collect payments from their patients, something I know that other healthcare providers are experiencing as well. They needed a solution to quickly identify patient liabilities at the point of service.
After reviewing options with the GE team, they decided to implement the Centricity Point of Service Collections module into the patient arrival workflow so they could collect upfront payments from patients.
They now have a new enterprise wide time-saving process for staff and patients that has helped to increase inpatient collections by 67%, outpatient collections by 8%, and their total collections by nearly $1M year over year.
They are a long-standing Centricity Business customer which is used in their hospital and ambulatory facilities, and integrated with EPIC® clinicals.
They are also a STAR reference program member and their partnership, inputs and experience have been integral to helping further innovate Centricity Business. In 2016 alone, their support has been extraordinary - participating in 8 reference calls and site visits, and helping to generate new case studies.