Our Approach

Our Approach

At GE, we’ve long been the gold standard in service and innovation. Now, we’re focused even more on helping our customers solve their most challenging issues. In today’s healthcare environment, every dollar, every person, and every asset in your organization needs to perform at its highest level–without disrupting your culture. Our holistic approach to service combines our know-how and business resources with the data already available throughout your enterprise to help you optimize your assets, your patient flow and your workforce.

  • Asset Optimization
  • Asset Optimization
    Using proprietary software and data analytics, we can help you optimize your maintenance contracts and establish benchmarks for utilization of assets which can help reduce costs and drive productivity.
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  • Patient Flow Optimization
  • Patient Flow Optimization
    We track patient flow from admission to discharge in real time. The ability to capture and analyze this data can help you decrease wait time, reduce costs and improve the quality and safety of care.
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  • Workforce Optimization
  • Workforce Optimization
    We can help improve workforce utilization across the continuum of care, which can have an impact on the bottom line. All while improving the quality of care and staff satisfaction.
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Service Offerings

Service Offerings for performance you can count on

Our expansive line of Service Offerings are designed to meet your goals, providing quality parts and components, online and remote diagnostic support, asset maintenance and software upgrades, and other vital services with a commitment to quality. We have offerings that provide comprehensive services that can certify your assets to meet OEM standards, to minimal service support as needed, and many options in-between to fit your service needs.

  • Comprehensive Services
  • Comprehensive Services
    Help drive productivity and control costs with a comprehensive asset management and maintenance solution.
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  • AssurePoint Multi-Vendor Services
  • AssurePointTM Multi-Vendor Services
    Receive expert service from GE on nearly all imaging equipment regardless of manufacturer.
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  • AssurePoint Shared Services
  • AssurePoint In-House Services
    Obtain flexible solutions that help enhance the effectiveness of your clinical engineering department.
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  • AssurePoint OnDemand Services
  • AssurePoint OnDemand Services
    Help enhance the performance of clinical assets with support services to fit your needs and budget.
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  • AssurePoint Refresh
    Combines a maintenance service contract with a system upgrade, making budgets more predictable and manageable.
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  • Biomedical Services
    Receive expert service from GE on nearly all critical biomedical equipment.
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Service Shop

The right tool for biomedical engineers to help enhance speed, accuracy and convenience in sourcing parts and accessories.

Save time and effort by finding and verifying the right parts along with access to resources such as service manuals and refresher videos.

  • Quickly search for and identify the right parts on a user-friendly website
  • Expedite service with the speed and convenience of online ordering, available anytime
  • Receive order confirmation along with validation of price and availability
  • Get competitive parts pricing, including special web pricing when available
  • View latest service manuals and documents, how-to videos and training modules

Service Shop 

Service Shop

Clinical Training and Education

The expertise and experience to help your clinical teams utilize their equipment to the fullest.

Clinical Education adds value by helping you achieve the optimum asset performance, patient flow, and workforce effectiveness. We can configure an education and training package that fits your needs precisely. Your people can learn in our training center classrooms, in their own workplaces, or online through distance learning and on-demand digital courses.

  • Earn CE credits for licensure
  • Learn about new equipment
  • Help boost imaging efficiency and quality
  • Gain competency in the latest advanced studies

Clinical Education 

ACR Accreditation

  • Efficient. Precise. Effective.
    Here’s a way to obtain advanced imaging accreditation to help minimize the impact the accreditation process has on your staff and patient imaging time.
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Clinical Training/Education

Biomedical Services

GE biomedical services has the depth and breadth of capabilities with the flexibility to meet your institutional needs.

GE Healthcare is dedicated to ensuring that you’re able to focus on the reason you’re in healthcare: quality patient care. Leverage GE Healthcare scale, technology, and expertise to manage the lifecycle of clinical assets.

Whether we manage all your service needs or partner with your in-house service team, we use a combination of technologies, people and proven processes to deliver expert service.

Full Service and In-House Support Capabilities:

*Full Service and In-House products include technologies as described in package level selected
*Some products differ depending on the product selected.

Additional In-House features:

Direct access to GE parts, service support and productivity tools

  • Quickly identify the right part online
  • Expedite service with fast, convenient ordering
  • Order confirmation via email
  • Competitive part pricing plus special web pricing when available
  • Training
  • Technical skills through Tech Lifecycle and eLearning
  • Lean consulting capabilities
  • Capital Planning