Customer First

Your satisfaction comes first with everyone at GE Healthcare. Now we take that pledge a step further through our Customer First program, led by dedicated resources with over a combined total of 100 years of experience managing customer issues.

If you have an issue that you believe isn’t being resolved to your satisfaction, you can escalate directly to our Customer First team.

Wherever you are, a Customer Advocacy Leader (CAL) stands ready to help resolve the most difficult or critical issues, from start to finish. Armed with deep knowledge of the organization, your CAL is prepared to:

•  Listen to your issue
•  Quickly engage the appropriate resources
•  Track the progress and ensure a sense of urgency in    finding a resolution
•  Keep you informed throughout every step

Your CAL will manage the issue resolution with the same sense of urgency you bring to treating patients. If at any time you have an issue or concern, you can always contact your GEHC sales or service representative and a similar process will be initiated.

To contact your Customer First team, please send an email to and we will respond within the next business day. If you have an urgent Service related issue, please call our GE Cares team at 800-437-1171.